Frequently Asked Questions
How do I order?
Simply select the quantity of magnets you wish to purchase. Upload your favourite photos directly on our website, then position & adjust them and we'll take care of the rest. We will print, create and beautifully package your magnets with love.
What type of photos work best?
Clear, high-resolution photos always give the best results.
Can I use screenshots or photos from social media?
Yes, you can essentially upload any photos you like. However screenshots and photos downloaded from social media may have lower resolution, which may affect print quality and result in a lower quality looking magnet. If we think a photo won't print well, we'll reach out to you before printing.
Do you ship Australia wide?
Yes! We proudly ship Australia-wide so your favourite memories can be enjoyed wherever you are.
How long does it take to receive my order?
We aim for a standard processing time of approximately 2-4 business days, plus shipping time. During busy periods, processing may take a little longer, but we'll always keep you updated. If you have an order that is time sensitive (eg. A bulk order for a funeral or celebration of life) Before placing your order please reach out as we will always try to accomodate.
Can I order magnets in bulk?
Absolutely. We offer bulk orders for all sorts of reasons such as birthdays, weddings, celebrations of life, schools, sporting teams and businesses and anything else you can think of. Head to our bulk orders page to order or contact us directly for bulk orders of 200 or more or for a specific number not available on the page.
What if I uploaded the wrong photo?
Please contact us as soon as possible. If your order hasn't gone into production yet, we will do our best to update your order. If your order has been produced already we will unfortunately be unable to make the change.
Can I return my order?
As each order is custom-made using your personal photos, we cannot accept returns for change of mind. However, if there's an issue with your order, please get in touch and we'll work with you to make it right.
My order arrived damaged. What should I do?
Please contact us within 7 days of receiving your order and include photos of the damage. We'll happily work with you to find a solution.
How can I contact you?
You can reach us via our Contact page or direct email we love hearing from our customers and are always happy to help.